Delivery + Returns
Delivery + Shipping
Items are to be sent to one address - per order (ie: no multiple recipients).
Unless otherwise specified on the product page, all items will normally ship within 2-3 business days of receipt of your order. We process all of our orders through Australia Post and delivery times may vary depending on location - however you can expect your order to arrive within 3-14 days*, sometimes sooner. If the item is hand-made / custom to order, you can expect a longer delivery time of up to 4 weeks.
*From date of dispatch (according to Australia Post).
If the item you wish to return is faulty, we will require proof of purchase receipt and a photo proof of the faulty item. Upon considering the item, its photographic evidence and it is accepted, you will be issued with a Return Authorisation code as detailed in our terms and conditions. Once the faulty item is received, you will be offered a full refund or store credit, whichever you prefer. Any refunds will be made to your credit card (via PayPal) or PayPal account. If you change your mind on a purchased item, you will be given a store credit to the same value once we have received the item. This does not include any shipping costs. Please ensure you use a trackable or signed-for delivery service such as registered post, as we cannot credit your account until the item has been received.
*Items that cannot be exchanged or refunded: Bespoke2 gift cards**, personalised or custom products, downloadable files or products, made-to-order products, jewellery and sale items. All items being returned must be in original condition and packaging and not be affected by being used in an abnormal way, or reduced in value by delay on your part.
If for any reason a product you have ordered is not available or out of stock, we will also refund you via PayPal or offer you a store credit to the same value.
**Bespoke2 gift cards are valid for 1 year and cannot be returned or exchanged for cash. All returned items that were paid for with a Bespoke2 gift card will be refunded as a store credit for you to use against a future purchase. If you return an item paid by both gift card and credit card or PayPal, you will be refunded on your credit card/PayPal up to the amount of your initial card/PayPal payment and the remaining amount will be refunded as store credit.
Please note: We are unable to return or exchange an item that is not being returned or exchanged by the original purchaser.
How to return or exchange an item
Simply email firstname.lastname@example.org with any photographs if required.